Effective Date: July 8, 2026

At OneCure Pharmacy, we are committed to providing genuine medicines and healthcare products. Due to the nature of pharmaceutical products and to ensure the safety of all customers, our return and refund policy is as follows.

1. Return Eligibility

For safety, hygiene, and quality reasons, medicines, prescription drugs, and healthcare products cannot be returned or exchanged once delivered, except in the situations listed below.

Returns may be accepted only if:

• You received the wrong product.

• The product was damaged during transit.

• The product was expired at the time of delivery.

• The product is defective or tampered with upon delivery.

• An item is missing from your order.

• You received an incorrect quantity.

2. Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Prescription medicines

• Opened or used medicines

• Temperature-sensitive products

• Personal care and hygiene products that have been opened

• Baby food and infant formula (unless damaged, expired, or incorrectly supplied)

• Medical devices that have been used

• Products returned without their original packaging

• Products damaged due to misuse or improper storage after delivery

3. Reporting an Issue

If you receive an incorrect, damaged, defective, or expired product, please contact us within 24 hours of receiving your order.

When contacting us, please provide:

• Your Order ID

• Product name

• A brief description of the issue

• Clear photographs of:

  • The product

  • The packaging

  • The shipping label

  • The batch number and expiry date (if applicable)

Failure to report the issue within the specified time may result in your return request being declined.

4. Return Approval

Once your request is received, our team will review the details.

If your request is approved, we may:

• Arrange a return pickup (where available), or

• Ask you to return the product as instructed by our customer support team.

Products must be returned in their original packaging with all labels, invoices, and accessories (if applicable).

5. Refund Policy

Approved refunds will be processed in the following situations:

• Wrong product delivered

• Damaged product

• Expired product

• Order cancelled before dispatch

• Product unavailable after payment

• Failed online payment resulting in duplicate charges

Refunds will be issued to the original payment method used during purchase.

6. Refund Timeline

After your refund request is approved:

• Refunds are generally processed within 5–7 business days.

• The time taken for the amount to appear in your account depends on your bank or payment service provider.

7. Order Cancellation

Before Dispatch

Orders may be cancelled before they are dispatched. If payment has already been made, the eligible refund will be processed.

After Dispatch

Once an order has been packed or dispatched, cancellation requests may not be accepted, especially for medicines and other regulated healthcare products.

8. Replacement Policy

Where appropriate and subject to product availability, OneCure Pharmacy may offer a replacement instead of a refund for:

• Damaged products

• Wrong products

• Defective products

9. Failed Deliveries

If a delivery cannot be completed due to an incorrect address, incorrect contact details, repeated unavailability of the customer, or refusal to accept the order without a valid reason, additional shipping charges may apply for re-delivery. Refunds, if applicable, may be adjusted to account for shipping and handling costs.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

OneCure Pharmacy

Email: support@onecurepharmacy.com

Phone: +91-9959366671