Effective Date: July 8, 2026

At OneCure Pharmacy, we aim to deliver genuine medicines and healthcare products safely and on time. This Shipping & Cancellation Policy explains how we process, ship, and cancel orders placed through our website.

1. Order Processing

• Orders are processed after successful payment confirmation or confirmation of Cash on Delivery (COD), where available.

• Orders for prescription medicines will be processed only after verification of a valid prescription, where required by applicable law.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• Processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Coverage

We currently deliver to selected serviceable locations across India.

Delivery availability depends on the customer’s PIN code and our courier partners. Some remote locations may require additional delivery time or may not be serviceable.

3. Delivery Time

Estimated delivery timelines are:

• Local Deliveries: Same Day or Next Day (where available)

• Standard Delivery: 2–5 Business Days

• Remote Locations: 5–7 Business Days

Delivery times are estimates only and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer free shipping on selected orders or promotional campaigns. Such offers may change without prior notice.

5. Prescription Verification

Orders containing prescription medicines will only be dispatched after successful verification of a valid prescription issued by a registered medical practitioner.

Failure to provide a valid prescription may result in order cancellation.

6. Order Tracking

Once your order is dispatched, you will receive shipping confirmation through email, SMS, or WhatsApp (where available), along with tracking details if supported by the courier partner.

7. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If delivery cannot be completed due to:

• Incorrect address

• Incorrect phone number

• Customer unavailable

• Refusal to accept the order without a valid reason

the order may be returned to us, and additional shipping charges may apply for re-delivery.

8. Order Cancellation

Before Dispatch

You may request cancellation before your order is packed or dispatched.

If the cancellation is approved, any eligible refund will be processed to the original payment method.

After Dispatch

Once an order has been packed or dispatched, cancellation requests may not be accepted, particularly for medicines and regulated healthcare products.

9. Cancellation by OneCure Pharmacy

We reserve the right to cancel an order in the following situations:

• Product out of stock

• Invalid or missing prescription

• Pricing or technical errors

• Payment failure

• Suspected fraudulent activity

• Incorrect customer information

• Any situation where order fulfillment is not legally or operationally possible

If payment has already been received, the eligible refund will be processed.

10. Delayed Delivery

While we strive to deliver orders within the estimated time, delays may occur due to:

• Natural disasters

• Severe weather conditions

• Public holidays

• Government restrictions

• Courier service disruptions

• Events beyond our reasonable control

OneCure Pharmacy shall not be held liable for delays caused by such circumstances.

11. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

OneCure Pharmacy is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address or contact details.

12. Contact Us

For any questions regarding shipping or order cancellation, please contact us.

OneCure Pharmacy

Email: support@onecurepharmacy.com

Phone: +91-9959366671